Todays end users expect a rich communications experience because of the features they have on cell phones, social websites, video chatting and other advanced communications techniques. These people are hoping to utilize the same methods of communication to improve productivity at work. So how does an organization provide these services?
The answer is Unified Communications. (UC) The best way to understand how to unify your communications is to listen to the end-user community and hear about the unique ideas they might draw up about how they would like to communicate and collaborate. There are many ways to improve the way your business communicates. The following are just a few of the components of UC.
Voice
When you start talking about communications, the most critical component is voice. The latest in voice technology, Voice over Internet Protocol (VoIP), allows an organization to reduce costs by consolidating disparate networks and transmitting the information over industry standardized equipment like servers, switches and routers. Putting voice onto the IP network has increased endpoint choice, application integration and the ability to secure your voice system!
Video
IP Communications has enabled complete flexibility of the endpoints and now we can add IP cameras and displays for video conferencing, point-to-point calls, surveillance, digital signage, etc. Now the video, voice and data network can truly all be one.
Web Conferencing
The ability to share digital information over the web has transformed many organizations. Whether it is used for helpdesk, training, product updates, sales calls, customer support or just internal planning sessions, Web conferencing will transform the ability to communicate with the target audience. This can be consumed as a hosted service or on-premise (or a hybrid) solution depending on your security and bandwidth requirements.
Collaboration
As the team mentality becomes more important to the organization there needs to be a central repository for sharing information, managing projects, tracking workflow, access from anywhere and enabling productivity. Collaboration technologies are the glue that holds teams together. These tools are typically customized and integrated, but once they are ready, can make the biggest impact to the way you run your business .
Messaging
Email is an effective way to deliver messages to an intended recipient, but often we want a quick response to a question and don’t need much information back. Waiting for someone to respond to an email during a critical time can be aggravating and lead to wasted time. With technology improvements to client-based messaging tools we now have the ability to show you who is available and how that person wants to be contacted. (Chat, call, email, video call, “Away from the office,” etc.) Using a technology of this sort can significantly reduce the time to response for inquiries. We can even deliver this to a mobile device and transfer information from Text messages to chat clients, email to voicemail, etc. Here is an example
Mobile devices
Enabling workers to do their job while they are out of the office typically results in people working more hours. If someone is able to access corporate resources from home via an internet connection or cell phone, they are extremely likely to do so. Our solutions enable single number reach, mobile communicator, mobile web conferencing and centralized voicemail to integrate with industry standard hand held devices such as Blackberry, iPhone and Android devices.
A solid UC strategy can integrate all of these tools together in an easy to manage, scalable and cost effective system. Some of our recommended UC partners Include:
Cisco – The leader in comprehensive UC solutions. The latest release of this platform includes the first voice services to be virtualized onto VMware.
LifeSize – These video products deliver the highest quality HD experience with the best codec’s to reduce bandwidth utilization and are extremely easy to use.
IPcelerate – IPcelerate technologies include interactive broadcast applications, recording/archival/sharing solutions for voice sessions and application-controlled presence/video solutions.
IP5280 – A local provider of hosted UC solutions. This is a great way to get all of the VoIP functionality without the managing the system internally.
Microsoft – Microsoft is developing into a strong contender in the UC space. Leading with the concept that the UC features should integrate with any system, they are driving impressive features.
ShoreTel – ShoreTel delivers an advanced solution with all of the functionality you could ever want with one of the easiest management interfaces.
Spending time upfront in the planning & design phase is critical to building a system you can support and that your end-users will love. We can help you understand the detail behind each of these solutions to find the best fit for your business.
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